This refund policy (the “Refund Policy”) covers the circumstances under which https://kivate.com may in its discretion provide refunds, and is part of the Terms . Use of the terms “we” and “us” in this Refund Policy means Kivate. Capitalized words not defined in this Refund Policy have the meaning as defined in the Terms. By using the Site, you are accepting this Refund Policy. If you do not agree to the Refund Policy, please do not use the Site.
Kivate may amend its Refund Policy at any time by posting a revised Refund Policy on the Site, and/or sending information regarding the amendment to the email address you provide to Kivate. You are responsible for regularly reviewing the Site to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing use of the Site or of your Account after such amendments have been posted or information about such amendments has been sent to you.
The two types of refunds that Kivate provides are for (1) First Time Purchases and (2) Recurring Payments. Refunds are provided in the form of crediting your Account balance with funds that may be used for future purchases of ads and subscriptions. The following is our refund policy for each type:
The first time you make a purchase of an advertisement via the Site is a “First Time Purchase.” You must read all of the details provided for the applicable ad zone and be sure that you fully understand exactly what you are purchasing – including but not limited to the price, location on the website, number of ads sold in that zone, whether or not the ads rotate, whether or not you already have an ad in that same zone, and, of course, the website on which you will be advertising. If, however, you wish to request a refund, you must notify us of your request within 24 hours of making your First Time Purchase. We will consider such a request on a case-by-case basis if your First Time Purchase meets the following criteria:
Kivate will consider granting refunds that are requested in the above stated timeframes and that meet the applicable criteria, and will grant refunds at its reasonable discretion. Nothing herein grants an obligation by Kivate to grant a refund.